Returns & Exchanges
Clear answers. No guesswork.
Returns and exchanges are governed by Hidden Heat’s current Shopify refund policy. This page explains the customer process without replacing or inventing policy terms. Where this summary and the published refund policy differ, the published policy controls.
Before You Order
Review the product description, fit notes and product-specific Size Guide before purchasing. Hidden Heat garments do not all share the same fit or measurement chart.
Return Eligibility
Eligibility, return windows, item-condition requirements, exclusions and refund treatment are determined by the current published Hidden Heat refund policy. Do not assume an item qualifies until those terms have been reviewed.
Exchanges
If you need a different size or item, use the Contact page to ask about the exchange options currently available for your order. Exchange availability and process remain subject to the current policy and product availability.
Damaged or Incorrect Orders
If an order arrives damaged, defective or different from what you ordered, contact Hidden Heat with your order number and clear details of the issue. Include useful photos when they help document the problem. The request will be reviewed under the current policy.
Start a Request
Use the Contact page and include your order number, the item involved and a concise explanation of what you need help with. Do not send merchandise back without following the current return instructions provided by Hidden Heat.
Full Refund Policy
The complete current refund policy remains the authority for eligibility, timing, conditions and refund handling. Keep the Refund / Returns policy linked in the footer so customers can review the full terms before and after purchase.