Refund policy

RETURN & REFUND POLICY

Hidden Heat products are made to order. Please review product details and size information carefully before placing your order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact us at thehiddenheat@gmail.com as soon as possible after delivery. Include your order number and clear photos showing the issue and, when relevant, the packaging.

We will review the claim and, when approved, arrange an appropriate replacement or refund.

Wrong size or change of mind

Because each piece is produced after an order is placed, we generally do not accept returns or exchanges for selecting the wrong size, buyer’s remorse, or a change of preference. Please review the product size guide before ordering.

Order changes and cancellations

Production can begin soon after an order is submitted. If you need to request a change or cancellation, contact us immediately. We cannot guarantee that an order can be changed or cancelled after production has started.

Refunds

Approved refunds will be issued to the original payment method when possible. Your bank or payment provider may require additional time to post the refund after it has been issued.

Your legal rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law.

Questions about an order can be sent to thehiddenheat@gmail.com.